Please contact us and we’ll make it right, whether that means a replacement or a refund. Non-stock, made to order parts or items shipped freight are not accepted as returns.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A straight returns (incorrectly ordered, returning instead of replacing per our policy, etc.), will be subject to a 30% restocking fee and you will be responsible for the cost of return shipping.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
* Some items noted as "non-returnable" may be accepted on a case-by-case basis, and will be subject to a higher restocking fee.
Wrong Products Received
It is very rare that you will receive an incorrect product; we double-check all orders before we ship them. However, if we made a mistake/error in shipping (it does rarely happen), please, first, notify us within 2 business days of receiving your order. We will then issue return instructions on how and where to return the product.
If You Ordered Wrong
If you made an error and ordered the wrong products, and wish to return the product; please contact us for return instructions. Please note that product will be subject to a you will also be responsible for the shipping cost of returning the item.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 2025 Masonry Way, Bellingham, WA, 98226, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
For standard carrier shipments (i.e.; US Postal Service, UPS, FedEx, etc.), we must have been notified (by phone or email) of any damage (or other problems) and have been provided with any and all additional information within 2 business days of you receiving your products. Once you have determined that the products shipped to you were received damaged, you need to notify us and the carrier (i.e.; US Postal Service, UPS, FedEx, etc.) within 2 business days. At time of delivery, if the packaging appears damaged on the outside, please refuse to accept it from the carrier, and let us know immediately; or please make sure when signing the shipper's proof-of-delivery slip (on deliveries requiring a signature), you include a note stating the package is or appears to be damaged.
In the event of freight damage (shipments delivered by freight truck; i.e.: FedEx Freight, Yellow Freight, ConWay, Old Dominion, RoadWay, etc.), please review the freight damage information found here.
Within thirty (30) days of receiving your order, if any product proves to be defective, please contact us immediately. After receiving the defective merchandise, we will test it if need be, and we will ship back to you (at our expense) a non-defective replacement product.
NON Returnable Items
There are some products that are not returnable so please be aware of this when placing your order.
Items that are heavy or large (items that ship by freight) may NOT be returned.
Items that were received by the customer over 30 days.
Items that are "special ordered/quoted" cannot be canceled or returned.
(Non-listed and quoted items - items that do not have prices listed on our web pages and/or items that you received a special quote on - are considered special order items and may not be returned.)
Items stated as non-returnable on the page from which they are ordered
Items that have been specially made on order.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, you should mail your product to: 2025 Masonry Way, Bellingham, WA, 98226, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any other return questions, please contact us before placing your order.